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Student Support Services

Education/Program Progression Assistance & Learning Support Services

At ILAC we are here to support you every step of the way. We offer support in the following areas:
  • Orientation & Welcome Package: Orientation helps students become familiar with campus life, ILAC services and resources, tips for life in Canada, guidance on public transportation and local amenities, key contacts, and more. Students will receive a welcome package by email two weeks before their start date, which includes instructions on how to complete the English Placement Test, as well as an invitation and zoom links to orientation (multiple sessions are hosted online every Friday and Sunday in multiple time zones). The welcome package also includes instructions on how to sign up for the ILAC student portal, where you can find important information on your classes, ILAC accommodation and Healthcare plan details. For more information see our sample orientation slides.
  • On-Campus Information Services & Campus Tours: Once you arrive in Canada, visit the reception desk in any ILAC campus to learn more about our bi-weekly information sessions held in multiple languages. These sessions offer students an opportunity to meet the student services team and ask questions in their first language as they settle into life in Canada. If you are a new student, join us for a tour of ILAC’s campuses every Monday! See any campus reception area to sign up.
  • Social Events, Activities & Welcome Parties: ILAC offers free social events each week to help new students make friends, feel at home, practice their English, and become part of the ILAC community. See the monthly activity calendar available at the front desk or at ilac.com/activities to see what’s happening each week and to sign up for events like on-campus yoga, movie night, fun Fridays (with snacks and DJ), as well as ongoing cultural events, activities and excursions. If you are a new student, don’t miss our welcome party (held every main start date weeks)!
  • Office Hours – Academic Advising: Every Monday our student services team will stop by your classroom to share important information on upcoming events, as well as invite you to the weekly office hours every Wednesday. Students are invited to drop by with any questions and receive guidance on class placement, level progression, course options, assistance with e-textbooks and learning platforms, as well as support for navigating school resources. It’s also a great opportunity to connect with staff, get quick answers, and receive guidance to help students succeed academically and feel confident in their studies.
  • Student Support Services: Students can email with questions or concerns anytime and receive support quickly, even outside of class hours by contacting [email protected]. Service is available 7 days a week from 4am–10pm Pacific Time.
  • Graduation Celebrations: Graduation celebrations take place in every campus at 1pm every Friday. Join us to congratulate ILAC students who are finishing their programs and celebrate their accomplishments at a fun, weekly event. Don’t forget to share your graduation photos on social media and tag us at #iloveilac 🧑‍🎓🎉
  • Health Care Guidance: If you have questions about your medical insurance, or need guidance to understand coverage, or find doctors or nearby clinics, please contact a member of ILAC’s Health Services at [email protected] or call toll-free 1-888-230-8148.

ILAC Departments

If you have any questions, please contact the following departments:

Department Details Vancouver Toronto
Admissions* For support with your application or required documents, please contact our admissions department. [email protected] [email protected]
Accommodation For any questions regarding your homestay or residence booking, or to inquire about independent living in Vancouver, please contact our accommodation department. [email protected] [email protected]
Orientation If you have any questions about ILAC’s orientation schedule, or to request a copy of your program’s orientation slides please contact our Orientation department. [email protected] [email protected]
Student Services Our student services team is the first point of contact for all student inquiries. Stop by the front desk with any questions about general program and course information, class change requests, health insurance information and more. We are here to help! [email protected] [email protected]
Academic Advising For any questions about your coursework, tests, attendance requirements and official exams, including tips for success in your classes, please speak with your instructor, stop by our weekly office hours. If you’d like to speak to a member of the academic department, please contact the Director of Studies. We are here to support you, every step of the way! Director of Studies: [email protected] Director of Studies: [email protected]
Social Events Let’s get social! See our monthly activities schedule for opportunities to make friends, explore the city and surrounding areas, or participate in local events and nightlife. Stop by the front desk or contact our social events department with any questions about the ILAC student experience. [email protected] [email protected]
General Inquiries For any other questions, please don’t hesitate to contact us. [email protected] [email protected]

*If you have been misled by your agent, please contact [email protected]

Additional Student Resources

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